4. Shipping policy

Varenno

Website: https://varenno.com

Email: contact@varenno.com

Business Address: 1209 Mountain Road Place Northeast, Suite R, Albuquerque, New Mexico 87110, United States

1. Shipping overview

Varenno ships products internationally through third-party suppliers and logistics partners.

All products are dispatched directly from suppliers located in China.

Orders are processed before shipment, and delivery times depend on the destination and transportation arrangements.

2. Order processing time

Orders are generally processed within 1 to 3 business days after payment confirmation.

Processing includes order verification, preparation, and handover to the shipping provider.

Business days exclude weekends and applicable public holidays.

Processing time is separate from delivery time.

3. Estimated delivery time

The estimated delivery period is 5 to 25 business days after dispatch.

The total estimated timeframe consists of:

• Order processing: 1 to 3 business days.

• Delivery after dispatch: 5 to 25 business days.

Delivery estimates may be affected by customs inspections, transportation disruptions, public holidays, and circumstances outside normal shipping operations.

If an order has not been delivered within the maximum stated delivery period, customers should contact contact@varenno.com for assistance and an appropriate resolution, including a refund in accordance with the Return and Refund Policy.

Mandatory consumer rights relating to delivery deadlines remain unaffected.

4. International shipping

Varenno serves customers in multiple countries worldwide.

Shipping is not available to Russia or China, and certain African destinations are also excluded.

The availability of delivery to a particular country or region is determined during checkout.

If a delivery destination is unavailable, the customer may be unable to complete the purchase for that address.

Shipping availability may change due to logistics restrictions, carrier limitations, or applicable laws.

5. Shipping origin

All products are shipped directly from China.

Varenno uses independent suppliers and fulfilment partners to prepare and dispatch customer orders.

Orders do not necessarily originate from the United States, even though the business has a United States contact address.

6. Multiple packages

Orders containing multiple products may be shipped in separate packages.

As a result:

• Products from the same order may arrive on different dates.

• Separate tracking numbers may be provided.

• Delivery confirmation for one package does not necessarily indicate that the entire order has been delivered.

Customers should contact contact@varenno.com if an expected item is missing.

7. Order tracking

Tracking information may be provided by email once an order has been dispatched and a tracking number becomes available.

Tracking updates depend on the shipping carrier and logistics systems.

Customers should allow sufficient time for the first tracking information to become available after dispatch.

If tracking information is unavailable or has not updated, customers may contact our support team.

8. Customs duties, import taxes, and clearance charges

Because products are dispatched from China, international shipments may be subject to customs duties, import taxes, value-added tax, clearance fees, or other charges imposed by the destination country.

Any customs duties, import taxes, and clearance charges not already collected at checkout are the responsibility of the customer, except where mandatory law provides otherwise.

Varenno is not responsible for additional charges assessed by customs authorities that were not collected or expressly included in the customer's order total, subject to applicable legal requirements concerning price transparency and import charges.

Customers are encouraged to review the applicable import requirements of their destination country before completing a purchase.

9. Incorrect or incomplete delivery information

Customers are responsible for providing accurate delivery addresses and contact information.

If an address needs correction, customers should contact contact@varenno.com as soon as possible.

Address modifications may not be possible after an order has been dispatched.

Where a shipment is affected by inaccurate information, Varenno will review the circumstances and provide assistance where reasonably possible.

Applicable consumer rights remain unaffected.

10. Lost, delayed, or undelivered orders

Customers should notify Varenno if:

• The order has not arrived within 25 business days after dispatch.

• Tracking indicates delivery but the package cannot be located.

• Tracking information shows a significant delivery problem.

• One or more items from the order are missing.

Varenno will review the available shipping information and coordinate with the relevant logistics provider where necessary.

Customers are eligible to request a refund for orders not delivered within the maximum stated delivery period.

Nothing in this policy excludes mandatory remedies for delayed, lost, or undelivered goods.

11. Contact information

For shipping questions, tracking assistance, or delivery problems:

Varenno

Website: https://varenno.com

Email: contact@varenno.com

Business Address: 1209 Mountain Road Place Northeast, Suite R, Albuquerque, New Mexico 87110, United States