FAQ
7. FAQ
Varenno
Website: https://varenno.com
Email: contact@varenno.com
Business Address: 1209 Mountain Road Place Northeast, Suite R, Albuquerque, New Mexico 87110, United States
Frequently Asked Questions
1. Where does Varenno ship from?
Our products are shipped directly from our third-party suppliers located in China.
We work with international logistics providers to deliver orders to supported destinations worldwide.
2. How long does delivery take?
Orders are processed within 1 to 3 business days.
After dispatch, delivery typically takes 5 to 25 business days.
Delivery times depend on the destination, customs procedures, and shipping conditions.
3. Does Varenno ship internationally?
Yes. Varenno ships to multiple countries worldwide.
Shipping is currently unavailable to Russia, China, and certain African destinations.
Available shipping destinations are determined during checkout.
4. How can I track my order?
Once your order has been dispatched and tracking information becomes available, you may receive a tracking number by email.
If you need assistance locating your shipment, contact contact@varenno.com with your order number.
5. Why did I receive only part of my order?
Orders containing multiple products may be dispatched in separate packages.
This means products from the same order can arrive on different dates.
If you have questions about missing items, contact our customer support team.
6. What currency will I be charged in?
Our store's base currency is United States dollars (USD).
Product prices may automatically be converted into your local currency depending on your location and the market selected.
The final checkout page displays the amount and currency applicable to your transaction.
7. What payment methods do you accept?
Varenno accepts the payment methods displayed during checkout.
Available payment options may vary depending on your country and payment provider.
8. How do I choose the correct clothing size?
We recommend reviewing the size guide available on the relevant product page before placing your order.
Sizes may vary depending on the garment's measurements and fit.
Customers should compare the product measurements with their own measurements rather than relying exclusively on standard size labels.
If you need assistance, contact contact@varenno.com.
9. Can I request a refund?
Yes. Varenno offers a 30-day refund request period beginning on the date of delivery.
Refund requests may be accepted for damaged products, incorrect items, eligible delivery failures, or dissatisfaction reported within the applicable period with supporting photographs.
Statutory consumer rights may provide additional protections.
10. Do I need to return the product to receive a refund?
No.
Varenno does not require physical product returns for approved refunds.
Once your refund is approved, you may keep the item or dispose of it responsibly.
11. How long does it take to receive a refund?
Approved refunds are initiated to the original payment method within 10 business days.
Your bank or payment provider may require additional time to reflect the transaction in your account.
Shorter mandatory legal refund deadlines apply where required.
12. What if my order arrives damaged?
Contact contact@varenno.com and provide your order number, a description of the damage, and clear photographs of the affected product.
Our support team will review your request and assist with an appropriate resolution.
13. What if I receive the wrong item?
If you receive an item different from the one ordered, contact our support team at contact@varenno.com.
Please include your order number and photographs of the item received.
We will review the issue and arrange an appropriate resolution.
14. What happens if my order does not arrive?
If your order has not arrived within 25 business days after dispatch, contact our customer support team.
We will review the shipment status and assist with a resolution, including a refund where applicable.
15. Can I cancel my order?
If you wish to cancel an order, contact contact@varenno.com as soon as possible.
Cancellation before dispatch may be possible depending on the processing status of the order.
Customers in the European Union and the United Kingdom have additional statutory cancellation rights for eligible online purchases.
Please refer to our Return and Refund Policy for further details.
16. Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Charges not already collected at checkout are generally the responsibility of the customer, except where applicable law provides otherwise.
17. How can I contact customer support?
You can contact our team by email:
Our customer service hours are:
Monday to Friday
8:00 AM to 6:00 PM (New York Time, ET)
Messages received outside business hours will be reviewed during the next available support period.
18. What name will appear on my bank statement?
Purchases made through our store appear under the billing descriptor:
Varenno
If you have any questions about a charge, contact contact@varenno.com.
19. How do I unsubscribe from marketing emails?
You can unsubscribe from promotional emails using the unsubscribe link included in our marketing messages.
You may also contact contact@varenno.com to request changes to your marketing preferences.
Transactional emails relating to existing orders may still be sent when necessary.
20. Where can I find Varenno's store policies?
Our store policies are available on varenno.com.
These include our Return and Refund Policy, Privacy Policy, Terms of Service, Shipping Policy, Contact Information, and Legal Notice.
For additional assistance, contact our customer support team.
Contact information
Varenno
Website: https://varenno.com
Email: contact@varenno.com
Business Address:
1209 Mountain Road Place Northeast, Suite R
Albuquerque, New Mexico 87110
United States